Alternative Consumer Dispute Resolution

In accordance with Law No. 144/2015 of September 8, we inform you that consumers may resort to an Alternative Consumer Dispute Resolution Entity:

Algarve Consumer Dispute Arbitration Center

•Address: Edifício Ninho de Empresas, Estrada da Penha, 8005-131 Faro
•Phone: +351 289 823 135
•Email: [email protected]
•Website:www.consumoalgarve.pt

Additional Information

•Alternative consumer dispute resolution is an out-of-court, free, and confidential procedure
•It aims to resolve disputes between consumers and traders more quickly and less formally than courts
•Consumers have the right to resort to an alternative consumer dispute resolution entity or to the courts

European Online Dispute Resolution Platform

•For disputes related to online purchases, you can also use the European online dispute resolution platform
•Website:ec.europa.eu/consumers/odr

Complaints Book

•ALXAMA has a complaints book, in accordance with current legislation
•You can also submit your complaint through the Complaints Portal at www.portaldaqueixa.com:

Information updated in accordance with Law No. 144/2015